Frequently Asked Questions
Everything you need to know about your gear and orders.
How long does shipping take for customized equipment?
Standard shipping typically takes 3-5 business days. However, customized items such as personalized jerseys or custom-strung gloves may require an additional 7-10 days for processing before shipment.
What is your return policy on used sports gear?
For safety and hygiene reasons, we only accept returns on items in new, unused condition with original packaging within 30 days of purchase. Bats that have had the wrapper removed are not eligible for return.
Do you offer warranties on baseball and softball bats?
Most high-end bats come with a one-year manufacturer warranty. If your bat cracks or dents, please contact the manufacturer directly to initiate a claim, or reach out to our support team for assistance with the process.
Can I track my order in real-time?
Yes. Once your order is processed, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Do you provide team discounts for bulk orders?
Absolutely! We offer competitive pricing for league, school, and travel ball organizations. Please contact our sales department via the 'Team Sales' page for a custom quote.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer secure checkout via PayPal and interest-free installment plans through Affirm.